Customer Service

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Email us at support@phonefence.com

Phone Fence is located in Ontario, Canada.
We can only serve Canadian phone numbers. Prices are Canadian.

What's New

Release 2.5

• Bug fixes with incoming message links, creating contacts.

• Changed home page appearance.

Release 2.4

• Small bug fix for image sending layout.

• Big update to support onboarding with coupons via promo codes.

• Detailed view of landline port status everywhere your number is visible.

Release 2.3

• Pretty step-based interface to clearly show your landline port status.

• Site redesign for clarity about our product offerings.

• Support for coupon offers at checkout and offer-specific pages.

Release 2.2

• Added help info on the landline porting process and using screen snip to send text messages with images.

• Maintenance release to support new Twilio Sync client version. Fixes repeated logout problems some users experienced.

• Improved notifications behavior and appearance, particularly on mobile.

• Added a password reset feature.

Release 2.1

• Message searching! New layout on the top header to fit in the search button. Search two thousand of your most recent messages across all numbers, or just the messages for the number you are looking at.

• Contacts attached to incoming messages can now be automatically imported.

• Improved free trial to subscription appearance.

• Added the ability to give a nickname to your numbers which will appear everywhere instead of the number.

Release 2.0

• Full site and app visual redesign.

• Fixed clicking of notifications on mobile; Phone Fence should open correctly now.

• Added SMS-to-landline specific subscription management features.

Release 1.3

• "New Contact" feature in the address book. More navigation options and better editing.

• More address book functionality: delete address entries and block numbers from contacting you.

• Login fix to prevent accidentally logging out when using mobile autofill of credentials.

• Address book fixes; typing now searches inside the phone numbers and names.

• Mobile notifications! Turn them on to see it work.
On Android your phone will now wake up when a message arrives at your Phone Fence number.
iOS / Safari will work once Apple supports web push (soon).

• Added the default browser behavior to ask you if you want to leave a page when you have unsent message in progress.

• Added a sound effect and browser title change to alert when a new message has arrived.

Release 1.2

• Added a single-message view to see pictures at a larger size on mobile screens.

• Added the detailed carrier error message if your message fails to send for some reason.

• When using Phone Fence on a desktop, you can now simply paste an image from your clipboard to include with your message! You can still include saved images from your camera or files.You can now set the timezone for your number; all dates and times will use that timezone for display.

• Added a refresh button in the webapp.

• Simplified assigning a number back to yourself.

• Better appearance in the Stripe pages by using correct content security policy.

• Fixed Trial process sometimes not letting you select numbers.

• You can now search for new numbers by the name of a city when adding a number to a new subscription in your account.

• Added the ability to search for new numbers by the name of a city when starting a trial. Will appear in the Account view next release.

• Some verify / signup flow bug fixes.

• Changed the default subscription view.

Release 1.1

• Sign up verification wasn't working sometimes when you used the verify link.

Phone Fence is located in Ontario, Canada. Phone numbers and prices are Canadian.